Frequently Asked Questions
You can pick up your item(s) at our Delta, BC office during regular business hours (Monday – Friday, 7:30 AM – 4:00 PM), no less than 24 hours after payment is received.
Any return requires management approval. A minimum restocking charge of 20% of the material cost will be assessed. After the material is received and inspected, a credit note will be issued.
All products are in stock, but quantities may vary. We keep our inventory updates current, so please call ahead if you plan to order 10 or more of any single item to verify sufficient inventory.
A credit card or E-Transfer is due with order placement. Once payment is received, the order will be picked and prepared for pick up.
A one-year warranty covers any manufacturing defects or craftsmanship issues on new materials only.
Our operating hours are from 7:00 AM to 2:30 PM, Monday through Friday. These hours are dedicated to our operations manager handling internal tasks like making calls and sending emails.
Our regular business hours are from 7:30 AM to 4:00 PM, Monday through Friday. During these times, we provide full customer service, including sales support, inquiries, and other client interactions.
Currently, all parts orders are available for pickup only at our office in Delta, BC. After placing your order, you will receive a confirmation email and a callback within 24 hours (Monday – Friday, 7:00 AM – 2:30 PM) to process your payment and finalize details.